Program Manager Tech 2

Partnering with Aquent opens doors to career-defining opportunities with some of the world's most innovative organizations. We are seeking a dynamic and detail-oriented professional to join our client-a global technology pioneer-to lead and transform the operations of a major external developer partner program. In this role, you will have a direct, lasting impact by driving the future of the program, designing cutting-edge process automations, and streamlining workflows to elevate the developer experience on a global scale.

The Opportunity

In this impactful role, you will own the end-to-end lifecycle of an external developer partner program, serving as the critical bridge between external technical partners and internal engineering teams. This is a unique opportunity to take a hands-on role in a high-visibility environment, where your ability to streamline workflows and automate repetitive manual tasks will directly improve the partner experience and scale operational efficiency. You will not only manage day-to-day partner operations but also leave a lasting legacy of efficiency by implementing advanced automation tools.

Key Responsibilities

• Manage the end-to-end partner workflow, including application triage, onboarding, technical validation, launch, and recurring re-validation.
• Evaluate applicant submissions against established eligibility criteria and process partner-submitted technical and contact information.
• Validate, submit, and track technical configuration and domain requests in coordination with engineering teams.
• Coordinate validation testing with quality assurance teams and drive issue resolution to keep partners moving forward.
• Monitor work-item boards, enforce deadlines, and ensure all items progress smoothly to closure.
• Own partner communications through shared aliases and public technical communities, delivering clear and diplomatic guidance.
• Run recurring lifecycle reviews, including inactivity, engagement, and re-validation cycles.
• Support quarterly operational tasks, such as usage-based invoicing and payment tracking.
• Design and build workflow automations using Power Automate and AI tools to eliminate repetitive manual steps and optimize program operations.
• Maintain comprehensive process documentation to ensure a seamless future transition.

What You Need to Succeed

• 3-5 years of experience in technical program management, partner/developer operations, or technical account management.
• Proven experience working directly with external partners or managing a partner program.
• Exceptional written and verbal communication skills, with the ability to deliver complex or difficult decisions clearly and diplomatically.
• Ability to read and interpret technical documentation and API references, translating them into actionable guidance for third-party developers.
• Outstanding attention to detail, with a strong track record in rule-based validation and quality control.
• Hands-on experience building workflow automations using Power Automate (or equivalent tools) and leveraging AI tools to eliminate manual work.

Preferred Qualifications

• Experience utilizing work-item and ticketing systems such as Azure DevOps.
• Familiarity with web protocols, APIs, and DNS/domain ownership.
• Basic scripting capabilities (such as Python or PowerShell) and exposure to usage-based billing concepts.
• Strong stakeholder and partner relationship management skills.
• A proactive, self-directed mindset with the ability to manage multiple moving parts in a dynamic environment.