Senior Sales Operations Analyst

Job Description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We're looking for a Senior Sales Operations Analyst to join our ever evolving Americas Sales Operations team and help shape the future of global commerce.

As a Senior Sales Operations Analyst, you will serve as a Salesforce power user and trusted operational partner to the sales organization. You will leverage data, systems expertise, and business process knowledge to identify inefficiencies, uncover opportunities for improvement, and drive initiatives that enhance seller productivity and performance management.

In this role, you will collaborate closely with sales leaders, sellers, RevOps, Systems, Finance, and Enablement teams to improve how sales teams operate, ensuring Salesforce and related tools effectively support the sales process. The ideal candidate combines strong analytical skills, deep Salesforce knowledge, and a passion for solving business problems through process improvement and operational excellence.

• Serve as a Salesforce subject matter expert, providing guidance on system functionality, data quality, reporting, and best practices.

• Analyze sales processes, workflows, and seller behaviors to identify operational gaps, inefficiencies, and opportunities to improve productivity.

• Partner with sales leadership to drive process standardization, pipeline hygiene, forecasting accuracy, and CRM adoption.

• Identify the need for and support the creation of Salesforce dashboards that provide actionable insights for sales leaders and stakeholders.
• Identify root causes of operational challenges and collaborate with cross-functional teams to design and implement scalable solutions.

• Gather business requirements and partner with Systems, RevOps, and technical teams on Salesforce enhancements, automation opportunities, and process improvements.

• Monitor data quality and system compliance, proactively identifying issues and driving corrective actions.

• Support sales initiatives by documenting processes, establishing governance, and ensuring operational readiness for new programs and tools.

• Measure the effectiveness of process improvements and provide recommendations based on data-driven insights.

• Act as a key liaison between sellers and supporting business functions to ensure operational processes effectively support revenue generation.

• 4+ years of experience in Sales Operations, Revenue Operations, Business Operations, or a related analytical role.

• Advanced Salesforce knowledge with experience building reports, dashboards, workflows, and supporting CRM process improvements.

• Strong analytical and problem-solving skills with the ability to translate data into actionable business recommendations.

• Demonstrated experience identifying process gaps and driving operational improvements in a sales environment.

• Experience partnering with sales leaders and cross-functional stakeholders to influence outcomes and implement change.

• Strong understanding of opportunity management, pipeline management, forecasting, territory planning, and sales process governance.

• Excellent project management, communication, and organizational skills.

• Proficiency in Microsoft Excel, Power BI, Tableau, Salesforce reporting, or similar analytics tools.

• Ability to manage multiple priorities in a fast-paced, evolving environment.

• Bachelor's degree preferred; Salesforce certifications are a plus.
  

It's a bonus if you have

• Salesforce Administrator certification or equivalent experience.

• Experience supporting enterprise or field sales organizations.

• Familiarity with sales engagement, CPQ, forecasting, and revenue operations tools.

• Experience leading process improvement initiatives that resulted in measurable productivity gains or improved sales outcome.
  

About the team

The Americas Sales Operations team partners with the Americas Sales organization to drive operational excellence, uncover process improvement opportunities, and enable scalable growth. The team focuses on optimizing sales processes, improving data quality and visibility, increasing seller productivity, and ensuring consistent execution across the business. Through strong partnership with sales leadership and cross-functional stakeholders, the team identifies gaps, implements solutions, and drives continuous improvement.

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

EEOC Statement

Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Washington Candidates: Click here for information on the Fair Chance Act.