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Pharmacy Intake Specialist I

Spectraforce Technologies
United States, Illinois, North Chicago
Nov 11, 2026
Position Title: Pharmacy Intake Specialist I Work Location: North Chicago, IL, 60064 Assignment Duration: 6 Months (Potential Extension) Work Schedule: 5 days a week, 8.5 hours a day. Hours open are 7am-7pm, new hires start with later shift but need to be open for flexibility. During the year, we may have mandatory overtime that could be up to 10 hours a week. Work Arrangement: 100% Onsite, including training. Position Summary: The Intake Specialist role works to support the Patient Assistance Program (PAP) through providing initial triaging of patient applications, including data entry and coordination of work through the appropriate channels as determined by established business rules. Key Responsibilities: Conducts initial assessment of application for missing information and completes missing information patient outreach process to obtain required data. Outreach may include contacting patients by phone to obtain the required information to review and complete the application process. Completes the intake process of all applications into Customer Relationship Management System (CRM) Associates and tags all images to the patient, data enters all information including patient demographic information, physician information, drug information, and all relevant application data such as income information, household information and insurance information into the CRM Conducts initial assessment of application for missing information and completes missing information patient outreach process to obtain required data Completes initial assessment of simplified application Identify appropriate work flow based upon business rules Collaborate cross functionally to ensure processes are followed according to business rules and policies Ensure all patient cases are documented in the CRM in accordance with all business rules and policies Conduct renewal and year end recertification's process as determined by the Patient Assistance Program Readily assists on special project within job scope to improve reimbursement optimization when requested by management Manages incoming and outgoing mail Qualification & Experience: High school diploma or equivalent required. College or a 2-year Associate Degree is preferred A minimum of 1-3 years' experience within an office or administrative setting Exposure to core insurance (Medical and Pharmacy Benefit) knowledge a plus Strong attention to detail and work independently with minimal direction High quality customer service skills Ability to express ideas clearly in both written and oral communications