Operations Support Manager

Job Overview

The Operations Support Manager keeps the business running smoothly by leading parts, warehouse, inventory, shipping and logistics, and facilities. This hands-on leader builds efficient processes, develops a safety-focused team, and makes sure customers, technicians, and internal teams have the parts, equipment, and workspace they need.

Key Responsibilities

Operations Leadership

• * Lead, coach, and develop operations support staff, building a culture of accountability, safety, and customer service.
• * Develop and maintain SOPs, policies, and procedures across all support functions.
• * Track KPIs, analyze financial and operational reports, and drive continuous improvement.
• * Manage operations and facilities budgets and control costs.
• * Partner with sales, service, parts, and finance to meet business goals.

Parts, Warehouse, and Inventory

• * Oversee warehouse organization, layout, and workflow.
• * Maintain inventory accuracy through cycle counts and reconciliation.
• * Manage parts identification, procurement, purchasing, POs, RMAs, and core returns.

Shipping and Logistics

• * Manage domestic and international shipping, carriers, and freight costs.
• * Oversee import/export compliance and customs clearance.
• * Handle freight claims, shipping insurance, and damage claims.
• * Ensure proper skidding, crating, and packaging of equipment and parts.
• * Resolve order, shipping, and delivery issues using root cause analysis and corrective action.

Facilities

• * Maintain buildings, grounds, and building systems (HVAC, electrical, plumbing, roofing, doors, and docks).
• * Run preventive maintenance programs for facilities and equipment.
• * Manage contractors and service vendors (janitorial, landscaping, snow removal, waste, and pest control).
• * Oversee security, access control, fire and life safety, emergency plans, and required inspections.
• * Ensure OSHA, fire code, and environmental compliance.
• * Manage utilities, service contracts, and facility improvements or layout changes.

Qualifications

• * 10+ years of experience in operations, warehouse, logistics, parts, or facilities management, including 5+ years in a leadership role.
• * Strong knowledge of inventory control, purchasing, shipping, import/export, and freight claims.
• * Working knowledge of building systems, preventive maintenance, and contractor management.
• * Proven experience developing SOPs and leading process improvement.
• * Ability to read financial reports, manage budgets, and use KPIs to make decisions.
• * Experience with ERP, WMS, and/or CMMS systems; proficient in Microsoft Office.
• * Ability to read mechanical drawings, parts diagrams, and technical documentation.
• * Knowledge of OSHA regulations and workplace safety practices.
• * Strong communication, organization, and problem-solving skills.
• * Forklift certification (or ability to obtain), ability to lift up to 50 lbs, and availability for occasional after-hours facility issues.

Preferred

• * Bachelor's degree in Operations Management, Business, Supply Chain, or a related field, or if equivalent experience is equal to 10+ years no degree is needed.
• * Experience in manufacturing, industrial equipment, or capital equipment environments. Offset Printing Experience +
• * OSHA 30 or a facilities certification (FMP, CFM).

Pay: $78,000.00 - $105,000.00 per year

Benefits:

• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Vision insurance