Distribution Center Operations Trainer - Mon-Fri - 8a - 4:30p

Location: Distribution Center - ChristianaCare
Schedule: Full-Time - 8a- 4:30p - Flexibility to work varied shifts supporting 1st and 2nd Shifts

At ChristianaCare, our Supply Chain team plays a vital role in ensuring caregivers have the products and supplies they need to deliver exceptional patient care. We are seeking an experienced, hands-on Distribution Center Operations Trainer to develop and support our warehouse workforce through training, coaching, and continuous performance improvement initiatives.

The Distribution Center Operations Trainer is responsible for delivering hands-on training and continuous education for warehouse associates across inbound and outbound operations. This role ensures employees are proficient in standard operating procedures, safety protocols, equipment operation, inventory management practices, and quality standards.

The trainer serves as a key resource for onboarding, cross-training, compliance, and workforce development initiatives while partnering closely with operations leadership to improve productivity, reduce errors, and promote a culture of safety and operational excellence. This position supports a flexible schedule to accommodate training needs across multiple shifts.

• Train new and existing associates on warehouse operations, safety procedures, quality standards, and departmental policies.
• Deliver structured training programs for:
  • Inbound operations, including receiving, put-away, inventory control, and cycle counting.
  • Outbound operations, including order picking, packing, shipping, and distribution processes.
  • Warehouse equipment, including powered industrial lift equipment, pallet jacks, scanners, and related material handling equipment.
• Facilitate onboarding programs for newly hired team members.
• Support cross-training initiatives to develop workforce flexibility and operational readiness.
• Conduct refresher training and retraining based on performance trends, operational changes, audit findings, or quality concerns.

• Observe employee performance and provide real-time coaching and feedback.
• Evaluate trainee progress and maintain documentation of training completion and competency assessments.
• Partner with supervisors and managers to identify skill gaps and recommend development plans.
• Assist leadership in reducing operational errors and improving workforce productivity.

• Develop, update, and maintain:
  • Standard Operating Procedures (SOPs)
  • Training manuals
  • Work instructions
  • Observation and competency checklists
• Maintain employee training records, certifications, and compliance documentation.
• Ensure training materials reflect current operational processes and regulatory requirements.

• Promote a strong culture of workplace safety through training and coaching.
• Ensure associates understand and comply with safety procedures and equipment operating standards.
• Support certification and recertification programs for powered industrial equipment operators.
• Assist in maintaining compliance with organizational policies and regulatory requirements.

• Collaborate with Operations Leadership to identify process improvement opportunities.
• Participate in workforce readiness and continuous improvement initiatives.
• Provide recommendations on training strategies to improve efficiency, quality, and service levels.
• Flex between first and second shifts based on operational needs and employee availability.

• High School Diploma or GED.
• Minimum of five (5) years of experience in warehouse, distribution, logistics, or supply chain operations.
• Strong working knowledge of warehouse processes, inventory control, receiving, shipping, and material handling equipment.
• Experience using Microsoft Office applications, including Excel, Word, Outlook, and Teams.
• Ability to become certified as a Powered Industrial Truck (PIT) Operator and Trainer.

• Previous experience in a training, coaching, mentoring, lead, or supervisory capacity.
• Experience developing training programs, SOPs, and instructional materials.
• Bilingual English/Spanish communication skills.
• Previous healthcare supply chain or distribution center experience.

• Knowledge of warehousing, inventory management, and distribution operations.
• Understanding of material handling equipment and warehouse safety practices.
• Strong analytical and problem-solving abilities.
• Ability to assess training needs and develop effective instructional programs.
• Excellent presentation, facilitation, and coaching skills.
• Strong interpersonal skills with the ability to motivate and engage learners.
• Proficiency with Microsoft Excel, Word, PowerPoint, Outlook, and Teams.
• Effective verbal and written communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational skills and attention to detail.

• Frequent walking and standing throughout warehouse and distribution environments.
• Ability to lift, carry, push, and pull materials weighing up to 50 pounds.
• Ability to demonstrate equipment operation and warehouse procedures.

• Combination office and warehouse environment.
• Frequent exposure to operational and production areas.
• Fast-paced environment with changing priorities.
• Flexibility required to support multiple shifts and occasional weekend training needs.

ChristianaCare is one of the nation's leading health systems, dedicated to serving our neighbors with excellence, compassion, and innovation. Our caregivers work together every day to make a meaningful difference in the lives of patients and families throughout the communities we serve.

ChristianaCare Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of the community it serves. Qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected by applicable federal, state, or local law.

ChristianaCare is committed to providing reasonable accommodations to individuals with disabilities throughout the application and interview process, to enable the performance of essential job functions, and to ensure equal access to employment benefits and privileges. If you require accommodation, please contact us to discuss your needs

Apply now and help us deliver health, not just healthcare.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

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EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/