Applications Administrator

• Administer and maintain the ServiceNow platform, including users, groups, roles, and permissions.
• Support platform upgrades, patches, maintenance, and environment readiness.
• Monitor platform performance, troubleshoot issues, and support configuration enhancements.
• Maintain technical documentation and operational procedures.

• Develop and maintain testing standards, procedures, and quality assurance processes.
• Coordinate User Acceptance Testing (UAT), functional, regression, and integration testing.
• Develop test plans, scripts, and scenarios for platform enhancements and releases.
• Track defects, testing results, and remediation efforts.
• Coordinate release validation and ensure testing requirements are met before production deployment.
• Maintain testing documentation, reports, and quality metrics.

• Administer and maintain ServiceNow Knowledge Bases and governance standards.
• Manage knowledge article creation, review, approval, publishing, recertification, and retirement.
• Audit content for accuracy, completeness, consistency, and compliance.
• Coordinate content reviews with service owners and subject matter experts.
• Provide guidance and training to knowledge contributors.
• Monitor Knowledge Base performance, usage, and self-service effectiveness.

• Develop and maintain low-to-medium complexity ServiceNow configurations and enhancements.
• Support workflow automation, application configuration, and platform improvements.
• Troubleshoot defects and assist with testing and deployment activities.

• Develop dashboards and reports to monitor platform performance, testing results, and Knowledge Base effectiveness.
• Track quality metrics, platform adoption, and service performance.
• Identify opportunities to improve processes, automation, documentation, and user experience.
• Support governance, compliance, and audit activities.

• Experience administering enterprise applications or service management platforms.
• Understanding of IT Service Management (ITSM) principles and practices.
• Strong analytical, organizational, and problem-solving skills.
• Experience with documentation, reporting, and process improvement.
• Effective communication and collaboration skills.
• Ability to obtain and maintain a U.S. government security clearance.

• ServiceNow Certified System Administrator (CSA).
• Experience with ServiceNow administration, configuration, Knowledge Management, or Service Catalog.
• Experience coordinating UAT, testing, or quality assurance activities.
• Experience developing reports and dashboards.
• Knowledge of change management and service management best practices.

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  Interesting Work:
  
  
  
  Our co-workers support some of the most important and critical programs to our national defense and security.
  
  
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  Values:
  
  
  
  Our first core value is that employees come first. We challenge our co-workers to provide the highest level of support and service, and reward them with some of the best benefits in the industry.
  
  
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  100% Employee Owned:
  
  
  
  We have a stake in each other's success, and the success of our customers. It's also nice to know what's going on across the company; we have company wide town-hall meetings three times a year.
  
  
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  Great Benefits - Most Full-Time Staff Are Eligible for:
  
  
  




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  Starting PTO accrual of 20 days PTO/year + 10 holidays/year
  
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  Flexible schedules
  
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  6% 401k match with immediate vesting up to $9k annually
  
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  Semi-annual bonus eligibility (July and December)
  
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  Company funded Employee Stock Ownership Plan (ESOP) - a separate qualified retirement account
  
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  Up to $10,000 in annual educational reimbursement
  
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  Other company funded benefits, like life and disability insurance
  
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  Optional zero deductible Blue Cross/Blue Shield health insurance plan
  




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  Track Record of Success:
  
  
  
  We have grown every year since our founding in 1993.
  
  

Modern Technology Solutions, Inc. (MTSI) is a 100% employee-owned engineering services and solutions company that provides high-demand technical expertise in Digital Transformation, Modeling and Simulation, Rapid Capability Development, Test and Evaluation, Artificial Intelligence, Autonomy, Cybersecurity and Mission Assurance

MTSI delivers capabilities to solve problems of global importance. Founded in 1993, MTSI today has employees at over 20 offices and field sites worldwide.

For more information about MTSI, please visit www.mtsi-va.com