Crisis & Access Services Coordinator - Carruth Center for Counseling and Psychological Services

The Carruth Center for Counseling & Psychological Services at West Virginia University is currently accepting applications for a Crises and Access Services Coordinator.

About the Opportunity

This position oversees the day-to-day management of several crisis, access, and coordination of care services at the Center including the Urgent/Crisis Clinic, afterhours services, triage scheduling, and communication with the CARE Team, WVU Medicine, and Healthy Minds University. This position works closely with Clinical Director, Care Management Coordinator, and Afterhours Specialist to ensure continuity of care following crises and optimum access to services at the Center.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

• 37.5-hour work week
• 13 paid holidays (staff holiday calendar)
• 24 annual leave (vacation) days per year (employee leave)
• 18 sick days per year (for when you're ill, for when you need time to care for sick family, for your own, or your family's, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• WVU offers a range of health insurance and other benefits
• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ's.
• Wellness programs

What You'll Do

Crisis & Access Services Coordinator

• Creates and oversees the Urgent/Crisis Clinic schedule ensuring adequate daily coverage and equity in rotation each semester.
• Creates the On Call schedule, ensuring equity in rotation each academic year and is the main point of contact regarding the On Call schedule for ProtoCall and the University Police Department.
• Ensures ProtoCall reports are filed and followed up on by the On Call clinician on duty.
• Provides staffing support to the U/CC as needed and supports other less experienced clinical staff with related consultations.
• Participates in orientation and on-going specialized trainings regarding risk assessment, crisis assessment, and related campus and community resources.
• Creates the triage schedule each semester and assists in creating additional triage placeholders as needed.
• Assists Carruth staff with coordination of care using Epic to communicate with Healthy Minds University, Student Health Services, and other WVU Medicine providers.
• Communicates with Healthy Minds University providers when their clients access afterhours and/or U/CC services.
• Assists with care management as needed (e.g. importing CARE reports, assisting staff in scheduling urgent clients, etc.).
• Serves as an alternate to the CARE Team.
• Other duties as assigned.

Clinical Responsibilities

• Provides multiculturally sensitive brief counseling and psychotherapy services (in person and virtually) for individual students and groups with diverse presenting concerns.
• Provides clinical services including, but not limited to, assessment, treatment planning, short-term counseling, crisis intervention, psychoeducation, group therapy, and case management.
• Conducts comprehensive intake evaluations, triage assessments, and participates in crisis intervention services and after-hours coverage as assigned.
• Administers and documents risk assessments and risk-reduction interventions.
• Inconjunctionwith the leadership team, and front-line staff, supports counseling center emergency response with campus and communitystakeholders.
• Provides on-call supervisionand is availablefor afterhoursand operational hoursconsultation fromthe Director,campus partners, staff, andtimely on-siteinterventions in the event of campus student emergencies.
• Coordinates case management for students requiring specialized or longer-term care.
• Provides consultation to students, faculty, staff, families, and campus partners.
• Completes required clinical documentation within the electronic health record system and conducts thorough quality assurance activities in accordance with agency policies and state and federal regulations.
• Participates in case conferences, staff meetings, committees, and training activities related to the mission of CCCPS and WVU.
• Provide clinical supervision, training, or mentorship to trainees consistent with licensure and departmental needs. Provides clinical supervision and facilitates seminars as needed in an APA-accredited predoctoral internship program.
• Serves as a liaison to various campus stakeholders and ensures that students, faculty and staff are provided with timely information regarding CCCPS and student mental health concerns and resources.

• Minimum MA or MS in social work (MSW), counseling, clinical/counseling psychology, or related field.
• A minimum of two (2) years of experience in the following:
  • Providing outpatient mental health counseling to a young adult and/or college population
  • Independently providing risk assessment/crisis intervention, particularly to a young adult population
• Any equivalent combination of related education and/or experience will be considered
• All qualifications must be met by the time of employment

Knowledge, Skills & Abilities

• Demonstrated commitment to cultural humility and affirmative care for all students.
• Ability to proficiently conduct and document a range of clinical services spanning a variety of mental health concerns.
• Excellent verbal and written communication skills and ability to collaborate with a team.
• Strong ability to assess risk, safety plan, and ensure continuity of care for distressed students.

Desired Qualifications

• Experience providing outpatient mental health counseling to a young adult and/or college population.
• Experience independently providing risk assessment/crisis intervention, particularly to a young adult population.
• Ability to arrange suitable coverage during any planned or unexpected absences.
• Strong administrative and organizational skills and demonstrated commitment to follow-through.
  

• Licensed (or license eligible within six months) within the state of West Virginia

West Virginia University is a place of purpose and community. We take pride in our profound impact on the state of West Virginia and are committed to the personal and professional growth of our employees.

From the groundbreaking R1 research at our flagship campus in Morgantown to the career-oriented programs at WVU Potomac State in Keyser, and the technology-intensive programs at WVU Tech in Beckley, the contributions of WVU employees resonate across the state, touching lives and shaping futures.

At WVU, you will discover a supportive community that champions work-life balance and fosters a collaborative atmosphere. Our core values - service, curiosity, respect, accountability and appreciation - unite us as Mountaineers.

Join us at West Virginia University, where your work will make a lasting impact. To learn more about WVU, visit wvu.edu.

West Virginia University is an Equal Opportunity Employer. We invite all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, genetic information, or Veteran status.