(Hybrid) Temporary WV Project ECHO Coordinator (WVCTSI)

The West Virginia Clinical Translational Science Institute at West Virginia University is currently accepting applications for a (Hybrid) Temporary WV Project ECHO Coordinator.

About the Opportunity

The Project ECHO Coordinator plays a critical role in planning, implementing, and evaluating Project ECHO initiatives across West Virginia, supporting the mission of the West Virginia Clinical and Translational Science Institute (WVCTSI), the Community Engagement and Outreach (CEO) Core, and the Rural Health Transformation Program. This position coordinates ECHO learning networks that connect healthcare providers, community organizations, and subject matter experts to improve access to evidence-based knowledge, strengthen workforce capacity, and address healthcare needs in underserved and rural communities statewide.

The Coordinator facilitates all aspects of ECHO program operations, including session planning and delivery, participant recruitment and engagement, relationship development and maintenance, dissemination activities, and training and technical assistance. The position serves as a key liaison among internal and external stakeholders, ensuring effective communication, collaboration, and program execution to support remote learning and workforce development initiatives.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

• 37.5-hour work week
• 13 paid holidays (staff holiday calendar)
• 24 annual leave (vacation) days per year (employee leave)
• 18 sick days per year (for when you're ill, for when you need time to care for sick family, for your own, or your family's, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• WVU offers a range of health insurance and other benefits
• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ's.
• Wellness programs

What You'll Do

1. Coordinate, schedule, and facilitate Project ECHO sessions, ensuring effective participant engagement, communication, and operational support across multiple programs and topic areas.
2. Support implementation of Project ECHO initiatives aligned with the mission and goals of the Rural Health Transformation Program.
3. Manage participant onboarding activities, including registration, credentialing documentation, agreements, attendance tracking, and program record maintenance.
4. Collect, maintain, and analyze program data, including participation metrics, evaluation results, and outcomes data, ensuring accurate and timely reporting to leadership, stakeholders, and funding agencies.
5. Prepare, compile, and submit monthly, quarterly, and annual reports for Rural Health Transformation Program activities, Project ECHO initiatives, and related grant-funded programs.
6. Provide technical assistance and troubleshooting support for virtual learning platforms and videoconferencing technologies to ensure successful session delivery and participant engagement.
7. Develop, cultivate, and maintain productive relationships with healthcare providers, community organizations, health systems, academic partners, state agencies, and other stakeholders participating in ECHO and Rural Health Transformation Program activities.
8. Serve as the primary liaison between ECHO hub teams, spoke sites, community partners, and program participants, utilizing email, telephone, social media, and virtual meeting platforms to facilitate communication and collaboration.
9. Assist in the implementation, interpretation, and continuous improvement of Project ECHO and Rural Health Transformation Program policies, procedures, and operational workflows.
10. Support grant-funded activities by assisting with proposal development, project coordination, progress tracking, reporting requirements, and compliance monitoring.
11. Coordinate meetings, trainings, learning collaboratives, and stakeholder engagement activities associated with the Rural Health Transformation Program and Project ECHO initiatives.
12. Assist the Project ECHO Director in the development, functionality, usability, and ongoing enhancement of the Project ECHO website and related digital resources.
13. Ensure website content remains current, accurate, accessible, and aligned with WVCTSI, CEO Core, Project ECHO, and Rural Health Transformation Program priorities.
14. Collaborate with the WVCTSI Communications team to implement website updates, digital communications strategies, and content enhancements.
15. Develop and implement social media content strategies to increase awareness, engagement, recruitment, and dissemination of Project ECHO and Rural Health Transformation Program activities.
16. Collaborate with Communications Team to create and disseminate digital communications materials, including newsletters, announcements, promotional content, and success stories highlighting program outcomes and impact.
17. Assist with evaluation and quality improvement efforts by generating reports on ECHO programs, website analytics, social media metrics, participant engagement, and program outcomes.
18. Develop and maintain project management tools, including work plans, timelines, dashboards, tracking systems, responsibility assignments, and compliance documentation.
19. Support community engagement, dissemination, implementation, and translation activities designed to improve healthcare access, workforce capacity, and health outcomes across rural and underserved communities in West Virginia.
20. Participate in the preparation of reports, presentations, manuscripts, abstracts, and other materials documenting program activities, accomplishments, and outcomes.
21. Represent Project ECHO, the CEO Core, WVCTSI, and the Rural Health Transformation Program at meetings, conferences, trainings, and stakeholder events as appropriate.
22. Perform other duties as assigned

• Bachelor's degree in communications, business administration or related field
• A minimum of two (2) years of experience in the following:
  • Program development/management in an academic or health-related environment
• Any equivalent combination of related education and/or experience will be considered.
• All qualifications must be met by the time of employment.

Knowledge, Skills, and Abilities

• High degree of creativity and self-motivation.
• Substantial ability to work both independently and cooperatively with others.
• Ability to manage multiple projects concurrently.
• Ability to combine pieces of information to form general rules or conclusions.
• Ability to recognize when something is wrong or is likely to go wrong.
• Skilled at developing and managing relationships with diverse communities and individuals.
• Experience and skill in standard office computing and computer software applications (e.g., Microsoft Office applications, particularly including Outlook, Word, Excel, and PowerPoint).
• Skilled in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Skilled in monitoring and assessing your, other individuals, or organizations' performance to make improvements and take corrective action.
• Skilled at building and maintaining positive relationships with faculty, staff, and administrators involved in sponsored research.
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Skills in, or knowledge of, professional principles, legal and/or reporting requirements affecting extramurally sponsored projects.
• Skilled at operating effectively in a fast-paced, high-volume environment & meet deadlines.
• Skilled in preparing comprehensive reports and presenting ideas clearly and concisely.
• Proficient in the latest Microsoft applications, such as Word, Excel, Adobe conversions, and other related applications.
• High-level oral and written communication skills are necessary to explain complex guidelines to appropriate staff management, justify recommendations, and interact with regulatory agencies and auditors.
• Ability to read and interpret documents such as program solicitations, form instructions, manuals, etc.
• Skilled in speaking effectively before groups of customers or employees of the organization.
• Ability to perform simple calculations in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs and other representations of data.
• Ability to understand and create spreadsheets.
• Proficient in basic understanding of research design(s) and descriptive and inferential statistics, in order to interpret & communicate findings of CTSI-related research.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to interpret peer-reviewed scholarly work based on significance and approach (theoretical & analytical).
• Skilled at conducting literature reviews of existing scholarly work in areas related to the CEO's mission and aims.
• Skilled at understanding and integrating the challenges and opportunities for conducting community and clinic-based research within/with community health centers.
• Ability to glean essential components of practice- and community-based research and "translating"/adapting them into community-friendly language.
• Able to identify deadlines and schedule work to ensure that deadlines are met.

Preferred Qualifications

• Master's degree in public health, environmental science, or related field
• Experience in project or program management
• Experience in social media management
• Valid driver's license

West Virginia University is a place of purpose and community. We take pride in our profound impact on the state of West Virginia and are committed to the personal and professional growth of our employees.

From the groundbreaking R1 research at our flagship campus in Morgantown to the career-oriented programs at WVU Potomac State in Keyser, and the technology-intensive programs at WVU Tech in Beckley, the contributions of WVU employees resonate across the state, touching lives and shaping futures.

At WVU, you will discover a supportive community that champions work-life balance and fosters a collaborative atmosphere. Our core values - service, curiosity, respect, accountability and appreciation - unite us as Mountaineers.

Join us at West Virginia University, where your work will make a lasting impact. To learn more about WVU, visit wvu.edu.

West Virginia University is an Equal Opportunity Employer. We invite all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, genetic information, or Veteran status.