Senior Servicenow Ai Developer

* 5+ years of hands-on ServiceNow development experience in complex enterprise environments.

* Strong ServiceNow development skills, including JavaScript, Flow Designer, IntegrationHub, Virtual Agent, REST APIs, Business Rules, Script Includes, Client Scripts, and platform configuration.

* Hands-on experience developing or implementing ServiceNow AI capabilities, including Now Assist, AI Agent Studio, AI agents, or agentic workflows.

* Experience with Generative AI, Large Language Models (LLMs), prompting, grounding, knowledge retrieval, AI Search, and agent-based automation.

* Experience designing AI agent instructions, tools, actions, workflows, knowledge sources, and integrations.

* Experience testing and troubleshooting AI agents, including expected behavior, security/access controls, execution failures, and solution quality.

* Strong understanding of ServiceNow platform architecture, security, roles, access controls, application scopes, data structures, integrations, and development lifecycle practices.

* Experience integrating ServiceNow with enterprise applications, APIs, knowledge sources, automation platforms, and external data sources.

* Working knowledge of ITSM processes and service management principles and an understanding of how AI and automation can improve service management.

* Understanding of SIAM concepts, multi-provider environments, governance, collaboration, provider performance, and reporting preferred.

* ITIL Foundation certification preferred.

* ServiceNow Certified System Administrator (CSA) certification preferred.

* ServiceNow Certified Application Developer (CAD) certification strongly preferred.

* ServiceNow AI, Now Assist, or other applicable ServiceNow AI training or credentials strongly preferred.

* Experience with ServiceNow AI Search, Virtual Agent, Predictive Intelligence, Performance Analytics, or other intelligent platform capabilities preferred.

* Understanding of Responsible AI, data privacy, access controls, prompt injection risks, testing, monitoring, and AI governance.

* Strong analytical and troubleshooting skills with the ability to diagnose AI, platform, workflow, integration, and data issues.

* Strong written and verbal communication skills with the ability to explain AI solutions, capabilities, limitations, risks, and recommendations to technical and nontechnical audiences.

* Strong partnership and collaboration skills with the ability to work effectively with SMO Global Process Owners, SIAM Leads, the ServiceNow Platform Owner, architects, developers, and supporting technology teams.

* Ability to work independently, establish priorities, manage multiple development requirements, and deliver results wit h limited supervision.

* Demonstrated technical thought leadership with the ability to identify practical opportunities for AI, challenge proposed approaches, and recommend scalable solutions.

* Bachelor's degree in Computer Science, Information Technology, Information Systems, Software Engineering, Artificial Intelligence, or a related discipline preferred, or equivalent relevant professional experience.

* Ability to work primarily during U.S. Central Time business hours preferred.

* Where applicable based on work location and local requirements, ability to work from an office at least three days per week preferred.

* Design, develop, test, deploy, and support ServiceNow AI solutions supporting ITSM and SIAM.

* Work with SMO Global Process Owners, SIAM Leads, and the ServiceNow Platform Owner to translate identified AI opportunities and business requirements into technical solutions.

* Develop AI agents and agentic workflows using ServiceNow AI Agent Studio and Now Assist.

* Configure and develop agent instructions, tools, triggers, workflows, knowledge sources, integrations, and actions required to support AI use cases.

* Develop AI-enabled capabilities using ServiceNow technologies including Flow Designer, IntegrationHub, Virtual Agent, AI Search, JavaScript, APIs, scripting, and platform automation.

* Develop AI solutions that support analysis, summarization, recommendations, knowledge retrieval, workflow execution, decision support, reporting, and service management automation.

* Build AI capabilities across ITSM processes including Incident, Major Incident, Problem, Change, Service Request, Knowledge, and Release Management.

* Develop AI capabilities supporting SIAM governance, collaboration, reporting, SI partner performance, contractual requirements, and service insights.

* Integrate ServiceNow AI solutions with enterprise systems, data sources, knowledge repositories, APIs, and other AI or automation platforms.

* Perform functional, integration, security, access, and AI-behavior testing to validate solution accuracy, reliability, and expected outcomes.

* Monitor AI agent execution and performance, troubleshoot unexpected behavior, and continuously improve deployed AI solutions.

* Implement appropriate security, permissions, data access, human review, and governance controls for AI-enabled solutions.

* Apply ServiceNow development standards and ensure AI solutions are scalable, supportable, reusable, and aligned with platform architecture and governance.

* Maintain technical documentation covering AI solutions, agent configurations, integrations, testing, dependencies, and support requirements.

* Stay current with ServiceNow AI capabilities and recommend new opportunities that can provide meas urable value across SIAM and SMO.

The Senior ServiceNow AI Developer is responsible for designing, developing, implementing, and supporting AI-powered solutions on the ServiceNow platform as part of the SIAM/SMO team.

The role will work closely with SMO Global Process Owners, SIAM Leads, and the ServiceNow Platform Owner to translate business and process opportunities into scalable ServiceNow AI solutions supporting ITSM and SIAM. The developer will focus on ServiceNow AI capabilities including Now Assist, AI Agent Studio, AI agents, agentic workflows, Virtual Agent, AI Search, automation, and integrations.

The successful candidate will bring strong ServiceNow platform development experience combined with hands-on knowledge of Generative AI and agentic AI. The individual must be able to independently design and develop solutions while providing technical thought leadership on how AI can improve service management, automate work, provide actionable insights, and improve SI partner governance and performance.

TCS Employee Benefits Summary

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $120,000-$140,000 a year

Desired Candidate Profile