Application Administrator

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

Reporting to the Director of Information Technology, the Applications Administrator will oversee a range of tasks related to software applications, including tech support and troubleshooting. The position will provide support directly to end users, including both internal and external teams. The Application Administrator will brainstorm and collaborate with various stakeholders to play an active role in the selection, configuration, and implementation of application systems. The role also involves developing training materials and documentation.

This position can be remote with trips to Baltimore as needed.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, welcome and respite services for asylum seekers, economic empowerment and employment, and family unification for unaccompanied children. To date, we have served over 750,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:

• medical, dental, and vision available on the first day of employment,
• professional development, tuition reimbursement,
• generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays,
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave,
• company 403(b) contribution of 3%, an additional 7% match which vests immediately,
• Family Building benefits for reproductive procedures, adoption/foster care assistance, and
• an annual wellness benefit that can be customized to support your personal needs including funding enrichment classes, gym memberships, and healthy eating plans (to name a few) all in an inclusive and progressive environment!

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

DUTIES

• Subject matter expert on custom-built and off-the-shelf applications.
• Manage and maintain Global Refuge applications, which include managing the bug-fix process, addition of enhancements or new modules, modifying workflows and configurations administering and maintaining databases, querying and/or analyzing application data.
• Work with users on feature requests, upgrades, migrations, and integrations.
• Update and maintain both system and user documentation.
• Provide timely and accurate support IRIS (Immigration and Refugee Information System) and other supported systems for internal and external users.
• Generate reports and database queries using SQL.
• Plan, coordinate, test, and communicate application changes.
• Perform deployments of application releases to production.
• Lead ongoing reviews of business processes and optimization strategies.
• Coordinate the development and delivery of training on process changes and how to use the software to promote business adoption of system capabilities and features.
• Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow.
• Other duties as assigned.

QUALIFICATIONS

• Bachelor's Degree or relevant professional experience.
• Proven experience with database development, maintenance, and data analysis.
• Proficient with SQL.
• Proficient with MS Excel and Word.
• Experience in being a subject matter expert.
• Experience with any reporting tool.
• Desired Skills: SharePoint, Salesforce
• Technical aptitude.
• Ability to influence others and negotiate effectively. Demonstrated ability to develop consensus, support others for their success, and work with people of varied backgrounds.
• Commitment to Global Refuge's core mission and values, an ability to model those values in relationships with colleagues and partners, and commitment to empowering refugees and migrants.

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities. Global Refuge has been welcoming newcomers since 1939. Learn more at globalrefuge.org.