Intake & Benefits Coordinator

The Intake Coordinator provides intake and case management services at Project Pride, a residential treatment program for women and children.

Professional conduct and professional code of ethics are required to ensure clients confidentiality.

This is a full time, benefit eligible position in Oakland.

This position is represented by SEIU-UHW. Salaries and benefits are set by a collective bargaining agreement (CBA), and an employee in this position must remain a member in good standing of SEIU-UHW, as defined in the CBA.

LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. LifeLong Medical Care is an equal opportunity employer. We strongly encourage applications from women, people of color, and bilingual and bicultural individuals and members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition.

Benefits

Compensation: $25 - $29/hour. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including ten paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.

COVID-19 Vaccine Policy

In accordance with LifeLong Medical Care's commitment to provide and maintain a workplace that is free of known hazards, we have adopted a Mandatory COVID-19 Vaccine Policy to safeguard the health of our employees and their families; our patients and visitors; and the community at large from infectious diseases, that vaccinations may reduce. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Order of the California State Public Health Officer. Unless a reasonable medical or religious accommodation is approved, all employees must receive COVID-19 vaccinations.

Provide a respectful and welcoming culturally appropriate, trauma informed environment, for potential residents and residents.
• Maintain census OF 20 residents.
• Maintain an active call list for potential intakes.
• Oversee application and intake admission process
• Maintain current protocols/procedures for using the County's referral system.
• Provide referrals to those not meeting residential treatment criteria.
• Complete weekly and monthly paperwork and enter information into the County Database.
• Maintain accurate and timely documentation of residents' participation, progress, and individual and group service objectives and outcomes in accordance with County and program guidelines using the county's electronic health record
• Maintain resident's files and information for both intake, benefits, and case management.
• Maintain collaboration for residents' weekly dosing at Methadone Clinic.
• Attend scheduled perinatal meetings for community partners' referrals, resources, and relationship connections.
• Assist and support residents in obtaining and/or continuing social services benefits of GA, Cal Works/Cal Fresh, Medi-Cal, Food stamps, and SSI benefits; as well as providing assistance and support for residents with benefits that have been denied or terminated.
• Record and run monthly benefits for payment of rent and program fees and supplies for each resident including Family Drug Court.
• Assist with confirming medical, dental, and WIC appointments as needed.
• Assist with residents leaving and returning from appointments (signing in and out, providing bus tickets, cab vouchers, etc.)
• Provide transportation to residents for various appointments (dental, medical, Methadone dosing, benefits offices, etc.), as needed.
• Participate in case conferences, consultations, trainings, and staff meetings as directed.
• Comply with all training requirements necessary to maintain the intake procedures as prescribed by ACBHCS
• Provide crisis intervention and crisis management services as needed
• Communicate with integrated care team members about the program/clients and problems or concerns through conversations and via the electronic staff shift change document
• Facilitate, observe, and document resident administering their own or their child's medication as prescribed by their physicians per agency policies and procedures.
• Participate in maintaining a healthy milieu for residents, ensuring program structure is followed
• Facilitate residents' completion of tasks and assist, as needed
• Perform weekly random urinalysis testing of all residents
• Secure facility and monitor building access, as needed
• Contact appropriate program staff in case of emergency, as well as law enforcement, fire, and medical response, if needed

• Certified or Registered SUD Counselor with one the accredited certifying organizations in California, which include CCAPP - California Consortium of Addiction Programs and Professionals), CADTP - California Association of DUI Treatment Programs, and ACCBC - Addiction Counselor Certification Board of California), or has AMFT/ASW status
• BA in psychology, social work counseling or a related field a plus, or commensurate work experience - minimum of two years of experience working with individuals with SUD and/or co-occurring disorders)
• Experience using an electronic health record is desired
• Knowledgeable about community resources
• Ability to relate to clients in a warm and empathetic manner
• Demonstrates ability to work well with people with diverse educational, lifestyle, ethnic, and cultural origins, as well as individuals with mental illness and substance use related issues, those experiencing homelessness, and individuals with a criminal justice background
• Well-organized and detail-oriented with excellent verbal, written, and computer skills including Outlook (email), Word, and Excel.
• Ability to work well independently and as a member of a team
• Maintain a problem solving, solution-oriented attitude to all aspects of work
• TB test and health screen required
• Current cardiopulmonary resuscitation (CPR)/First Aid certificate required
• Qualified to drive agency vehicle (includes having a valid driver's license and ability to pass DMV check)