Supervisor EMS Communication Center

Allina Health
life insurance, tuition reimbursement
United States, Minnesota, Saint Paul
Jan 03, 2025
Number of Job Openings Available: 1 Date Posted: December 26, 2024 Department: 84000601 Communications Shift: Day/Evening/Night (United States of America) Shift Length: 12 hour shift Hours Per Week: 40 Union Contract: Non-Union-NCT Weekend Rotation: Every Other Job Summary: Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career. Key Position Details: Every other weekend 12-hour day/evening/night shifts Benefit eligible Job Description: Provides daily operations support of emergency communication center operations. Coordinates and monitors services, performance and productivity levels. Participates in incident command structure during major events. Communicates, supports, manages and educates employees. Principle Responsibilities Leadership of employees. Creates and manages staff work schedules. Provides feedback and ongoing development of employees. Analyzes performance metrics to identify trends and resolve issues. Manages employee training accountability and certification requirements. Department operations. Defines individual and team goals. Monitors staff and department performance and productivity levels and proposes ways to improve effectiveness and efficiency of processes and procedures. Analyzes and identifies problem areas and adjusts processes and staffing priorities. Participates in incident command structure during major events. Investigates, documents, reports and resolves concerns, complaints and incidents. Community public safety. May work with community public safety partners and corporate internal and external stakeholders. Other duties as assigned. Required Qualifications Associate's or Vocational degree within 36 months of hire 2 to 5 years in public safety communications center and 0 to 2 years in a leadership position Preferred Qualifications Bachelor's degree Emergency Medical Services Licenses/Certifications FEMA100-Intro to Incident Command System - FEMA Management institute required within 90 days and FEMA200-ICS Single Res-Initial Action - FEMA Management institute required within 90 days and FEMA700-Natl Inc Mgmt System-Intro - FEMA Management institute required within 90 days Valid Driver's License required upon hire - MN and WI residents must obtain a valid driver's license in their state of residence within 60 days of employment in accordance with policy Emergency Medical Dispatch (EMD) Certification required within 180 days Physical Demands Light Work: Lifting weight Up to 20 lbs. occasionally, Up to 10 lbs. frequently Pay Range Pay Range: $37.67 to $51.63 per hour The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work. Benefit Summary Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That's why we devote extraordinary resources to help you grow and thrive - not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being - mind, body, spirit and community - of you and your family members. Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes up to $100 in well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey. In addition, Allina Health offers employee resources groups (ERGs) -- voluntary, employee-led groups that serve as a resource for members and organizations by fostering a diverse, inclusive workplace aligned with the organization's mission, values, goals, business practices, and objectives. Allina Health also engages employees in various community involvement and volunteering events. Benefits include: Medical/Dental PTO/Time Away Retirement Savings Plans Life Insurance Short-term/Long-term Disability Paid Caregiver Leave Voluntary Benefits (vision, legal, critical illness) Tuition Reimbursement or Continuing Medical Education as applicable Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program Allina Health is a 501(c)(3) eligible employer *Benefit eligibility/offerings are determined by FTE and if you are represented by a union.