Qualitative Project Coordinator

Company Description

Who we are:

Forsta is the new brand for the merged businesses of FocusVision and Confirmit & Dapresy, and is a full-spectrum, Customer Experience and Research Technology solutions provider, servicing professional client enterprises directly. Our technology allows our clients to gather, analyze and share data for Voice of the Customer Programs & Market Research. If you want to join an exciting growth brand, then we are your natural choice.

Job Description

The Project Coordinator oversees all aspects of the InterVu/Live Video project lifecycle from sale to invoice. He/she leverages industry and platform expertise to assure a superior customer experience from start to end.

This is a remote position (all US) and based on the West Coast US time zone working hours.

JOB DUTIES:

• Set and manage client expectations regarding our Qualitative research platforms
• Launch client projects in the Forsta scheduling system and distribute specs to relevant internal and external parties
• Work closely with external partners/vendors to obtain rosters/schedules
• Ensure that participant pre-project materials/testing is sent to them in an accurate and timely manner
• Maintain accurate rosters across all projects with any pertinent notes regarding project specifics and/or special requirements
• Communicate with end-users to securely distribute login information and instructional material for live event
• Work closely with other internal teams and partners/vendors to ensure clients are properly serviced
• Address any end-user issues/questions that may arise prior, during or after live event
• Ensure post-project deliverables, including transcripts and timely invoicing are provided to end-users

Qualifications

• 2+ years' experience in technical support and/or customer service with direct user interaction a plus
• Proficient in database entry and attentive to detail
• Ability to work effectively in a fast paced environment, both within a group and independent setting
• Excellent customer service skills
• Familiar with online web conferencing software with webcam a plus (Adobe Connect, Skype, etc)
• Skillful in multi-tasking
• Excellent time management and organization skills
• Excellent written and verbal English communication skills
• Comfortable with technology and ability to troubleshoot standard technical issues

Additional Information

What we offer:

Forsta is a great place to advance your career, and we have an amazing culture. To those of us who already work here, Forsta is more than "just another job". We work hard, but Forsta is an employer that provides ample opportunities to learn, grow, and express creativity. The management team has an open-door policy and encourages collaboration at every point in every process. Our team members are much more than just co-workers - we're all friends working toward a common goal.

• Opportunity to work in a fast-paced, market leading SaaS company, with colleagues and customers from all over the world and an experienced executive leadership team
• Exciting challenges in an international environment
• Competitive salary and regular performance reviews
• Flexible location and working environment - possibility to work from home
• Benefits like generous vacation days, employee referral bonuses, Employee Support Program, Internal Mobility program, etc.
• and many more...

Interested in joining a great team?

If you have the qualifications listed above and want to join a great team, apply now!

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