Customer Service Representative I

Answersand resolvestelephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner.

• Use proper telephone etiquette and all available resources torespond to incoming customer inquiries,requestsand complaints competently and courteously.
• Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately.
• Complete all required documentation associated with the handling of calls andmaintain complete and accurate records.
• Report laboratory results to clients and patients using established protocols.
• Follow through in a timely manner toresolveall issues and concerns.
• Escalate issues as appropriate to keep supervisor informed ofclient concerns,problemsor deviations from established procedures.
• Perform other duties as assigned to meet thebusiness needs orcustomer requirements. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.

QUALIFICATIONS

Required WorkExperience:

N/A

Preferred Work Experience:

One (1) to two (2) years of customer service and/or related health care experiencepreferred. Previous medical or clinical laboratory background preferred.

Physical and Mental Requirements:

• Sitting for long periods of time.
• Repeating motions that may include the wrists, hands, and/or fingers. (Typing)

Knowledge:

• Proper telephone etiquette to handle customerinquiries
• Basic knowledge of operating office equipment
• Understand the importance of Quality Service and how it ismeasured
• Bilingual Spanish Preferred

Skills:

• Excellent interpersonal and communication skills(oral and written)necessary to effectively interact with customers andco-workers
• Proficiency in basic computer skills (Word, Excel, Outlook)
• Abilityto multi-taskand work in afast-pacedenvironment
• Strong organizational skills
• Ability to analyze and solve problems.
• Good listening skills
• Ability to maintain professional and tactful manner in stressfulsituations
• Ability to deal with client information in a confidentialmanner

EDUCATION
High School Diploma or Equivalent(Required)

LICENSECERTIFICATIONS

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets