IT Systems Support Specialist II

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

The Information Technology Systems Support Specialist II is an intermediate role providing customer service support for user facing hardware and software. The level II role provides career progression focused on furthering development with skills, responsibilities, and ownership. This role has a solid understanding of daily support operations responsibilities and applies knowledge and skills to complete a wide range of tasks. Primary responsibilities include travel, documentation, time management, self-motivation, driving continuous improvements, adaptability, and the aptitude to collaborate within a team environment. Customer service is paramount to success, as such the candidate must have a passion for customer service.

Standard hours are 8:00 - 5:00, Monday through Friday; however, schedules may vary based on business need. After hours and weekend work is sometimes required. Must be able to travel out-of-state for special projects which may include up to 80% travel.

Troubleshoot, install, configure user facing resources such as workstations, phones, printers, wireless devices, A/V, and any network and communication equipment.
• Accuracy and quality with triage, documentation, and prioritization of tasks.
• Process Asset Management and Procurement requests.
• Participate in the testing and evaluation of new hardware and software.
• Evaluate external endpoints specifications to ensure applications would be compatible with Internal workflows.
• Execute white glove onsite and remote user computer hardware, software and peripheral setups, installations, and configurations.
• Identify and contribute to resolution of complex technical issues.
• Document and implement support knowledge articles and/or business reference material.

• A four-year degree with at least 2 years of relevant experience; or a high school diploma with at least 5-years relevant experience.
• Prefer candidates with IT support experience in the following areas:
• A+ Certification is preferred but not required.
• In addition to the above qualifications, internal IT support applicants must be consistently meeting or exceeding all goals and objectives.
• Must have, or be eligible to obtain, a valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures.
• Must abide by all Hanger policies and procedures.
• Must be able to lift up to 40lbs.

• Commit to individual goals by completing ongoing training and development.
• Provide suggestions for continuous improvement.
• Perform responsibilities within established IT, Security, and Asset management compliance criteria.
• Create a positive and professional work environment.
• Act with integrity, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes and calibrate work processes for outstanding results.
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

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